Help CenterIf you're a client that needs to cancel a session that you've booked with a business through Fitli, you can do so quickly and easily on the Fitli mobile app by following these steps.
Step 1: Log into the iOS app with your email address and password.
Step 2: Navigate to the 'Schedule' section by tapping the 'Schedule' tab at the bottom.
Step 3: Choose the date on the calendar you've scheduled your class or appointment for. Tip: look for the dates with the orange dots below the number, these dates have scheduled sessions! Tap on that date.
Step 4: Tap on the 'Selected Date' or any 'Upcoming Sessions' to open it, this will select the current session and take you to the '' screen, shown below.
Step 5: If you want to cancel, tap the 'WITHDRAW' blue button to confirm your cancellation from the class or appointment. Note: Depending on the cancellation policy of the business, you may or may not be able to do this with a business. If you get a message saying, "Sorry, contact the business", you will need to contact the business and ask for assistance.
Otherwise, you'll see the 'Book Session' blue button, and receive a notification confirming your cancellation.
That's about it! Any questions? Chat with us at fitli.com or send us an email to support@fitli.com.