Help CenterUPDATED: The main issue has been resolved, and the new app is available on the Apple App Store.
Also, please note that there is an existing issue where a user cannot make a purchase for $0 (with or without a promo code) unless there is a payment method on file. We will be working on this issue after Christmas.
Hello everybody,
I am writing this article to inform you of a critical issue in our mobile application's latest release (Thursday evening). Your experience and trust in our service are of utmost importance to us, and we want to ensure you are fully informed about this situation.
Issue Explanation: Last night, we deployed a series of web and mobile application updates. Unfortunately, we have discovered a significant issue within the mobile application. Due to an oversight, the new version of the mobile app mistakenly connects to our development environment instead of the production environment.
Impact on Users: When users attempt to log in to the updated mobile app, the system does not recognize existing user accounts, as these do not exist in the development environment. Some users have stopped at this point, while others have created new accounts. Please be aware that any new account created in this situation is set up in the development environment and is not functional for regular use.
Current Actions: Our team is fully engaged in resolving this issue. We are working diligently to release a patch to rectify this error. We anticipate deploying this fix to the App Store today, Friday.
What You Should Do:
- Avoid Updating/Downloading the New Version: If you have not yet updated your mobile application, please refrain until we confirm the issue has been resolved. You can always access the Fitli application via the web on any device.
- Ignore the Current Update: If you have already updated the app, please do not attempt to create a new account. We advise waiting for the upcoming patch.
Next Steps: We will provide updates once the patch is live. I am monitoring the situation closely and will ensure that all functionalities are restored as soon as possible.
Apology and Assurance: We sincerely apologize for any inconvenience or confusion this has caused. We understand the importance of uninterrupted service and are committed to ensuring the reliability and security of our platform.
Contact Us: For any concerns or questions, please don’t hesitate to contact our support team at support@fitli.com
Thank you for your understanding and patience as we work to resolve this issue.
Best regards,
John Cline, Founder @ Fitli