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Knowledge base
General
FAQ's
4
Fitli Frequently Asked Questions - FAQ
Do you offer a free trial or a demo?
Need Help Logging Into Fitli? We can help!
Why is the Fitli portal blank on the website?
Feature Releases
15
Christmas 2019 Feature Release
Feature Updates - December 2019
New Features - October 2019
New Features - August 2019
February 2020 Feature Release
See all 15 articles
Getting Started With Fitli
New Business Setup Guide
8
Getting Started With Fitli
Getting Familiar With the System
Step 1: Configuring Your Business
Step 2: Create your First Service, Package and Promotion Code
Step 3: Add Your Services to Your Calendar
See all 8 articles
Business Guide
Admin/Setup
32
Request Business Reviews
How can I adjust my appointment availability?
Where can I see what I have paid in credit card processing fees and the Disbursement Date for my deposits?
Class and Appointment Facilities Updated
Is Fitli HIPPA or HITRUST compliant?
See all 32 articles
Customers
38
How to Hide Attendance Info for classes
Client Photos (for Businesses)
Seeing a message, "The provided email address is already associated with an account"? Here's why!
Ability to edit and change Packages or Memberships until first purchase
Business 'Leads' for New Client Accounts
See all 38 articles
General Questions
14
Improved User Interface!
Updated "Select-All" user interface!
Improved interface for booking multiple clients in a class
Is there a way to print my Business' schedule?
New Help Features
See all 14 articles
Packages and Memberships, Services, Retail Products and Promo Codes
19
How to Make a Package/Membership Available to Select Customers
How can I charge a miscellaneous fee or amount to my client?
Promotion Code and Payment Type Updates
"Deep Links" to the Package and Membership Purchase Process
How to create a promotion or use promotion codes?
See all 19 articles
Payroll / Reporting
12
Payroll Reporting - Overview
Payroll - Setup and Pay Rates
Payroll - Configuring Trainers/Instructors
Payroll - Package Setup
Payroll - Session Revenue
See all 12 articles
Relationships
9
Relationships - Overview and FAQ
Relationships - Getting Started Guide (Step 1 - How does it Work?)
Relationships - Getting Started Guide (Step 2 - Setup)
Relationships - Getting Started Guide (Step 3 - Package Sharing)
Relationships - Getting Started Guide (Step 4 - Creating Relationships)
See all 9 articles
Scheduling
25
How to integrate Online Classes or Video Conferencing link with Fitli?
New direct Appointment booking link
How to view your public class schedule as a client?
Linking directly to a Class or Appointments
Class Calendar will now "start" at your Business Hours
See all 25 articles
Professional Guide
Professional Profile
4
How do I upload my professional profile, certifications, photo, etc?
How do I make my professional profile searchable and viewable to clients?
How does a client leave me a professional review?
Professional Profile Preview
Professional Calendar
0
Personal / Client Guide
Personal Account
13
I just signed up with Fitli, now what do I do?
Client Photos - How to upload or add your Photo (for Clients)
How can I check my Account Balance and/or my next Charge Date?
Have a Groupon code or coupon to redeem? Here's how!
How can I edit my personal email/text message notifications?
See all 13 articles
Personal Billing
6
I don't like giving out my credit card number, is it safe?
How to update, remove or delete your credit card from your Fitli account.
Oops! I didn't mean to purchase something, how do I request a refund?
Can I get a receipt of my purchase with my name on it?
Can I view a history or report of my purchases?
See all 6 articles
Personal Calendar / Bookings
5
Self-Check In: Client Guide
How do I cancel or unbook a class?
I want to donate to my business' charitable cause. How can I do this?
What notifications will you get from Fitli
I tried logging in to my teacher's calendar site to book but I can't.
Integrations
Google Calendar Integrations
2
Google Calendar Integration - For Businesses!
Google Calendar Integration - For Clients!
Zoom Integration
1
Zoom Integration for Online Classes and Appointments
Mobile App
iPhone (iOS) Application
5
Downloading and Installing the Fitli iOS App
How to cancel a booked session?
Getting Started with the Fitli App
Recurring Bookings with the Fitli app
Dynamic Buttons on the iOS Mobile App
Android Application
1
Is there an Android App for Fitli?
Community forums
Showing recent updates
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Announcements
Feature Releases
1
December 2, 2019 Release - Payroll, Retail, Sales Tax, Mobile Update, and more...
Posted by
John Cline
,
about 1 year ago
Last Reply
by John Cline
about 1 year ago
Miscellaneous
0
Feature Requests and Voting
Business Feature Requests
234
Add a calendar block for public viewing for snow day or holidays
Posted by
Zina DiTonno
,
15 days ago
Last Reply
by Zina DiTonno
15 days ago
Send out automated email notifications to my entire client base whenever I add a class on my calendar.
Posted by
Roxanne Dixon
,
15 days ago
Last Reply
by Roxanne Dixon
15 days ago
Put a limit on how many classes a client on auto renewal can book in one day.
Posted by
Roxanne Dixon
,
21 days ago
Last Reply
by Roxanne Dixon
21 days ago
See all 234 topics
Consumer Feature Requests
2
Cancel auto-renewing memberships on the site
Posted by
Roxanne Dixon
,
23 days ago
Last Reply
by Roxanne Dixon
23 days ago
Add a note to the class I signed up for.
Posted by
Monica Pattison
,
7 months ago
Last Reply
by Monica Pattison
7 months ago
Tips & Tricks
Business Users
5
Ideas on how to survive the Coronapocalypse
Posted by
John Cline
,
12 months ago
Last Reply
by Howard Blume
9 months ago
Business 'visibility' in Searches
Posted by
Daniel Jenner
,
about 1 year ago
Last Reply
by Daniel Jenner
about 1 year ago
Resending Email Invitations to Clients
Posted by
Daniel Jenner
,
about 1 year ago
Last Reply
by Daniel Jenner
about 1 year ago
See all 5 topics
Personal Users
0
Report Problems
Report a problem
1
Cancel / Withdraw from a class on iOS Mobile App is broken
Posted by
John Cline
,
15 days ago
Last Reply
by John Cline
15 days ago
Sales & Offers
Sales and offers
0
Help Desk Software
by Freshdesk