Enter your search term here...
New support ticket
Check ticket status
Contact us at 888-777-0938
Fitli Frequently Asked Questions - FAQ
Do you offer a free trial or a demo?
Need Help Logging Into Fitli? We can help!
Why is the Fitli portal blank on the website?
Christmas 2019 Feature Release
Feature Updates - December 2019
New Features - October 2019
New Features - August 2019
February 2020 Feature Release
See all 15 articles
Getting Started With Fitli
New Business Setup Guide
Getting Started With Fitli
Getting Familiar With the System
Step 1: Configuring Your Business
Step 2: Create your First Service, Package and Promotion Code
Step 3: Add Your Services to Your Calendar
See all 8 articles
Request Business Reviews
How can I adjust my appointment availability?
Where can I see what I have paid in credit card processing fees and the Disbursement Date for my deposits?
Class and Appointment Facilities Updated
Is Fitli HIPPA or HITRUST compliant?
See all 31 articles
How to Hide Attendance Info for classes
Client Photos (for Businesses)
Seeing a message, "The provided email address is already associated with an account"? Here's why!
Ability to edit and change Packages or Memberships until first purchase
Business 'Leads' for New Client Accounts
See all 38 articles
Improved User Interface!
Updated "Select-All" user interface!
Improved interface for booking multiple clients in a class
Is there a way to print my Business' schedule?
New Help Features
See all 14 articles
Packages and Memberships, Services, Retail Products and Promo Codes
How to Make a Package/Membership Available to Select Customers
How can I charge a miscellaneous fee or amount to my client?
Promotion Code and Payment Type Updates
"Deep Links" to the Package and Membership Purchase Process
How to create a promotion or use promotion codes?
See all 19 articles
Payroll / Reporting
Payroll Reporting - Overview
Payroll - Setup and Pay Rates
Payroll - Configuring Trainers/Instructors
Payroll - Package Setup
Payroll - Session Revenue
See all 12 articles
Relationships - Overview and FAQ
Relationships - Getting Started Guide (Step 1 - How does it Work?)
Relationships - Getting Started Guide (Step 2 - Setup)
Relationships - Getting Started Guide (Step 3 - Package Sharing)
Relationships - Getting Started Guide (Step 4 - Creating Relationships)
See all 9 articles
How to integrate Online Classes or Video Conferencing link with Fitli?
New direct Appointment booking link
How to view your public class schedule as a client?
Linking directly to a Class or Appointments
Class Calendar will now "start" at your Business Hours
See all 25 articles
How do I upload my professional profile, certifications, photo, etc?
How do I make my professional profile searchable and viewable to clients?
How does a client leave me a professional review?
Professional Profile Preview
Personal / Client Guide
I just signed up with Fitli, now what do I do?
Client Photos - How to upload or add your Photo (for Clients)
How can I check my Account Balance and/or my next Charge Date?
Have a Groupon code or coupon to redeem? Here's how!
How can I edit my personal email/text message notifications?
See all 13 articles
I don't like giving out my credit card number, is it safe?
How to update, remove or delete your credit card from your Fitli account.
Oops! I didn't mean to purchase something, how do I request a refund?
Can I get a receipt of my purchase with my name on it?
Can I view a history or report of my purchases?
See all 6 articles
Personal Calendar / Bookings
Self-Check In: Client Guide
How do I cancel or unbook a class?
I want to donate to my business' charitable cause. How can I do this?
What notifications will you get from Fitli
I tried logging in to my teacher's calendar site to book but I can't.
Google Calendar Integrations
Google Calendar Integration - For Businesses!
Google Calendar Integration - For Clients!
iPhone (iOS) Application
Downloading and Installing the Fitli iOS App
How to cancel a booked session?
Getting Started with the Fitli App
Recurring Bookings with the Fitli app
Dynamic Buttons on the iOS Mobile App
Is there an Android App for Fitli?
Help Desk Software