How can I check my Account Balance and/or my next Charge Date?
Created by: Daniel Jenner
Modified on: Thu, 21 Nov, 2019 at 9:06 AM
Checking your account balance (also known as remaining sessions) and/or next bill/charge date is easy. Here's how.
Login to your fitli account and go to the 'Reports' section at the top and then go to 'Account Balance' on the left. (See screenshot below)
In this example, the customer has 2 sessions remaining for "Free Test" package and 16 sessions remaining for "All" Package. Both will not auto-renew since there's an expiration date for each, hence, it's not under 'Auto-Renewing Plans'.
On the same page, you will see when's the next charge date for the customer's auto-renewing membership under Auto-Renewing Plans'. As you can see, the customer's plan will auto-renew on 4/27/2019 for her Reiki Membership. You can also check the number of sessions remaining under '#Sessions' column, whether it's unlimited or limited.
Basically, if there is a next charge date, plan is on auto-renewal. If there is an expiration date, plan is not on auto-renewal.
That's it! Any questions? Send us an email at firstname.lastname@example.org or chat with us.
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