Are you trying to add a customer to your client/customer list, but seeing an error message, "The provided email address is already associated with an account"?  If so, then your client ALREADY has a Fitli account!

1 - Either that client is ALREADY listed in your customer list with the same email address as a client or a lead, OR,

2 - The client ALREADY has a Fitli account which is NOT linked to your business.  This means they signed up from a schedule, calendar, via the app directly or just by going to

There are two options to 'fix' this message - the first is that for security purposes, you can add the client into your customers' list as long as you know the client's FIRST NAME, LAST NAME, and EMAIL ADDRESS.  This will allow you to add the client into your customer list.

Alternatively, you can contact us via online chat or email us at and ask us to locate and add your client.