Help CenterFitli is built around requiring payment from clients during the booking and scheduling process, however, we understand that not every business works this way. Sometimes, you want to allow your clients the ability to book or reserve a spot for free, then pay later at the time of service. Well, we can support that too! Here's your guide on how to set this up.
There are THREE steps involved in setting up your business for free bookings:
Step 1 - Creating a new Checkout SERVICE so you can charge clients later at the time of service.
Step 2 - Creating a new "FREE" booking package.
Step 3 - Creating a new "Checkout - $$XX" package so you can charge clients later or charge them a "Miscellaneous Charge" once they are ready to pay.
Follow the steps below and you and your clients will be able to book into classes or appointments for free.
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Step 1: Create a new "Checkout" SERVICE.
Head to the "Products & Services" section, and create a new service called "Checkout". This new "Checkout" service will allow you to create a charging option for clients where, once they show up at the time of service, you can charge clients for what they owe.
KEY Notes:
Drop-in price set to $1.00.
Duration set to 1 minute.
Turn on the "Bookable by business only?" toggle.
Step 2: Create a new "Book For FREE - Pay Later" PACKAGE.
Head to the "Packages & Memberships" section, and create a new package called "Book for FREE - Pay Later". This allows your clients who are trying to book into a class/appointment for free, the ability to book for no cost.
KEY Notes:
Price set to zero $0.
Services - Pulldown MUST include the class or appointment they are trying to book into for free. If you wish to allow clients to book multiple classes or appointments for FREE, then choose all the services you want in this pulldown.
Sessions set to 1.
Session Expire 1 "months/days" - How long in "advance" you want the customer to be able to book for free.
In the example below, I edited the "Book for FREE - Pay Later" package I just created and added "Pilates Class" on the services pulldown.
Step 3: Create a CHECKOUT package or charge them a Miscellaneous Charge.
If you only have one service you want to give for free, creating a checkout package is the best option for you because it only has one price. If you have multiple services with different prices you want to give for free, charging your clients a "Miscellaneous Charge" once they're ready to pay is the best option instead of creating multiple checkout packages with different prices (check Step 5 - Miscellaneous Charge). Note that a package's price cannot be edited after its first purchase.
To create a checkout package, head to the "Packages & Memberships" section and create a new package called "CHECKOUT - $$$". Include the dollar amount you'll be charging clients at the time of the service. This package will allow you to charge the customer a certain amount, but have them NOT receive any sessions or credits for the purchase (only charge them).
KEY Notes:
Price - Set to the dollar amount you wish to charge.
Services - Pulldown MUST be set to the "Checkout" service, NOT the class/appointment service.
Sessions set to 1.
Session Expire 1 "months/days".
Turn on the "Business Use Only?" toggle.
Step 4: Client Booking Process
Now, when the client goes to book into a class/appointment that typically requires payment via the app or website, they'll have an option to book for free.
Choosing that option allows the client to book into the class for free, requiring payment at a later time. You can track these "free" bookings by visiting your Sales Report. You'll see an entry for the free purchase:
Now you know who you need to charge in the future!
Step 5: Client 'CHECKOUT' Process
Checkout Package
When a client arrives for the session and you need to charge them, search for them on your Customers list and click the "purchase" link beside their name.
Choose the associated "CHECKOUT" package you wish to charge the customer.
And process the payment via the payment method - cash, check, card, or 'other'. Now you're done!
Miscellaneous Charge
As mentioned above, if you have multiple services with different prices you want to give for free, charging them a "Miscellaneous Charge" is the best option because after the "Checkout" package's first purchase, you can no longer change its price. This is more efficient instead of creating multiple checkout packages with different prices.
To do this, head to Customers list. Search for your client and click the "purchase" link beside their name.
On the "Make Purchase" screen, scroll down until you see the section for "Miscellaneous Charge".
Fill out the details, click the PURCHASE button and confirm the purchase.
That's about it! Any questions? Chat with us or send us an email to support@fitli.com.