Can I have a customer without an email address?

Occasionally, you may have a client or customer without an email address - maybe they live in the country, are "between" email addresses, or just eschew technology in general - but they still want to take classes. Of, you want to get the customer quickly added in, and will update their email address later when you have it? Since our site is built around using the email address as the customer's "login", how do you as a business or a client signup for a Fitli account without an email address? Well, here's how.

Step 1: Choose a fitli.com email address. We're happy to provide "placeholder" email addresses for your non-email having customers, simply use the format below:

firstname.lastname.yourbusinessname@fitli.com

Note: The email address should be 39 characters or less.

So, if the customer's name was "Bianca Smith", and your business name was "Fitli Yoga and Pilates", the email address would be:

bianca.smith.fitliyogaandpilates@fitli.com

In the example above, the placeholder email has more than 39 characters. The site won't allow you to do this. The email address should be 39 characters or less. What you can do is to abbreviate your business name to successfully add your customer on your list. The email address would be:

 bianca.smith.fyp@fitli.com 

Step 2: Enter the customer into the "Customers" section using the placeholder email address you've chosen above.

In the "Add Customer" step, use the email address you've created for your customer. The customer will be "signed up" and you'll be able to manage their purchase process, book them into classes, etc.

Remember that since this email address doesn't belong to you, or your customer, the notifications, email reminders, billing notifications, etc, will never really go anywhere - well, they actually come to us, but we're not checking every email address! You'll be required to manage the customer's account in FULL. 

If they ever decide to choose a real email address and manage their own account, you can go back into their account by clicking on the "view" link or their name and updating the email address in the email address field. Note that the real email address should be 39 characters or less. Once done, they will receive an email prompting them to "Sign Up" and create/manage their own account!

That's about it! Any questions? Chat with us or send us an email to support@fitli.com.