Help CenterYou've got classes and appointments on your schedule/calendar but you want to know who is actually showing up and who is not attending. Well, with the check-in feature, you can check off clients as they show up, and run a report to see how full your classes are!
Setting up Your Services for Check-In
To start out with check-in, visit the "Services" section, and click "Edit" next to any service you'd like to enable check-ins for. At the bottom of the Services screen, click "Enable Check-Ins". Turn this slider on to enable check-ins for that class or appointment service.
Checking-In Your Clients
After you've turned on check-in for a service, head to the schedule/calendar page, and choose a class already on the calendar. As you click the class, you'll open up the "Session Profile". As long as there are clients booked into the class, you'll see a "Check-In". You can check the box next to individual names, click "all" to select all, or "none", to deselect all clients.
Unchecked...
And "checked-in"...
Now that you've checked in clients, you'll want to know, how many clients are or aren't showing up for classes? Head to "Reports" and click "Attendance".
Attendance Report
The Attendance Report has 2 sections: By Session Attendance Report & By Customer Attendance Report
By Session Attendance Report
Attendance By Session > Booked Sessions
You can filter this section by Professional and/or by date by using the All Professionals pulldown and the date picker. On the right side of each session is listed a column for "No Shows". This is a summary of how many clients for each class or appointment were not checked-in. This section will also show you what type of session is booked (class/appointment), how many participants booked the session using a drop-in or their package’s balance, the total number of bookings and the total number of check-ins. You can export this report by clicking the EXPORT button at the top right and use your favorite spreadsheet program like Excel to open the .csv file.
To view the specific client names, you'll want to refer to your schedule/calendar for the specific class and see which names weren't checked, or, on the left side, the class date and time is clickable to view the Session Profile.
You can view which specific clients didn't show up, communicate with them by sending them an email and a text within the session profile. To do this, click any class and you'll see who is checked-in or not under the "Check-In" column.
To send them a message, click "Send Message" to particular clients or "Send Message to all Participants", compose your message and hit "Send Message". For more info, click HERE.
Attendance By Session > All Sessions
This section will show you the Attendance report by All Sessions. This includes classes that are not booked and booked. You can filter this section by Professional and/or by date by using the All Professionals pulldown and the date picker. You can export this report by clicking the EXPORT button at the top right and use your favorite spreadsheet program like Excel to open the .csv file.
Note: Both By Session Attendance Report & By Customer Attendance Report will show n/a under the Total Check-Ins and No Shows columns if you did not enable the check-in feature for the service. If you don’t want this to show on your Attendance Report, make sure to enable check-in for your services.
By Customer Attendance Report
Attendance By Customer > All Customers
This section will show you the Attendance report by Customer. This view will include customers who have attended all sessions and those who have some no-shows. You can filter this section by date by using the date picker. The report will display in order by the date of the last update to the client’s attendance history. You can export this report by clicking the EXPORT button at the top right and use your favorite spreadsheet program like Excel to open the .csv file.
Attendance By Customer > No Shows
When the Customer Attendance Report is in the "No Shows" view, it will sort your customers by their total number of no shows, displaying customers with the highest number of no-shows for the date range selected at the top of the list. You can filter this section by date using the date picker. You can export this report by clicking the EXPORT button at the top right and use your favorite spreadsheet program like Excel to open the .csv file.
In the example below, the client booked 7 sessions and did not attend 3 of them. The client did not show up for 3 appointments. We arranged the Total No Shows column to show who has not showed up most of the time to those who have the least absences.
That's about it! Any questions? Chat with us at fitli.com or send us an email to support@fitli.com.