Help CenterChecking your account balance (also known as remaining sessions) and/or next bill/charge date is easy. Here's how.
Log in to your Fitli account and go to the "Reports" section at the top. You'll be directed to the "Account Balance" section.
In this example, the customer has 12 sessions remaining for "Boot Camp". It will not auto-renew since there's an expiration date, hence, it's not under "Auto-Renewing Plans".
On the same page, you will see the next charge date for the customer's auto-renewing membership under "Auto-Renewing Plans". As you can see, the customer's "Instant Re-Charge Pilates Pack" will auto-renew on 10/5/2023. You can also check the number of sessions remaining under '#Sessions' column, whether it's unlimited or limited.
Basically, if there is a next charge date, the plan is on auto-renewal. If there is an expiration date, the plan is not on auto-renewal.
That's it! Any questions? Send us an email at support@fitli.com or chat with us.