First off, welcome to Fitli! We're an online marketplace for fitness studios, gyms, Pilates/Yoga studios, dance, massage and physical therapy businesses. If it can help you get fit, relax or get your mind and body in shape, we're it. Now that you've signed up with Fitli, you're probably looking to book an appointment, schedule a class or take a session with a trainer. Here's how! Step 1: Login to your Account Login to your Fitli account HERE, or at https://app.

First off, welcome to Fitli! We provide the online scheduling and payment platform for the business you're trying to sign up for. Signing up and booking is as easy as 1-2-3! Here's a helpful guide to get started. Step 1: Sign up for an Account On the business' public calendar, click 'Sign Up' on the top right side. Fill out the registration form, click the 'I'm not a robot' captcha (This is very important), wait for it to load, and hit SUBMIT.

If you want to share balances with your family, relatives and/or friends, you can add them as your Relationships! To do this, click Account at the top menu, click Relationships on the left then click +Add Relationship. Fill the +Add Relationship form and hit save. Note that the Mobile Phone and Email fields are pre populated. Since you're the parent account, you'll be sharing your balances with your relationships. Hence, all correspondence will be sent to you.

The Relationships feature lets you and your family members and friends share any shareable packages or memberships offered by the business you've signed up for. It also allows you to book yourselves and your relationships into classes! In order to book your relationships the following are required: - You must have a shared package that you can use (this is set up by your business.) - You must have a relationship created (the relationship can be added by you or your business.

You can book yourself and your relationship/s into appointments with just a few clicks! Here's how... Step 1: Choose the 'Book Appointment' option. Then choose the service, trainer, and date/time. Step 2: Then, choose yourself or any of your relationships you'd like to book into the appointment and hit SELECT. Step 3: If you have an existing shared package/membership for you and your relationships, you'll be taken to the booking confirmation page.

You can book your Relationships to the Waitlist, here's how... Log into your account, click 'Book Activity' at the top menu and the 'View Schedule' button of your business. On your business' public calendar, click the class. Then, hit JOIN WAITLIST on the right side. Choose your relationship you want to 'join the waitlist' on the pop-up box, click SELECT, CONFIRM and CLOSE.  Note: If you or anyone of your relationship is grayed out, it means that they're already booked into the class or they're already waitlisted.

Here's how you can deactivate, activate, disconnect and connect your Relationships to the business you're a member of. Deactivate your Relationship/s: To deactivate your relationship/s, click Account at the to top menu and Relationships on the left. Click 'yes' beside your Relationship's name under the Active? column and that's it! Your relationship/s will be grayed out. Refreshing will remove them from the list. Alternatively, you can click your Relationship's name or the 'View' link to open their profile, turn off the active slider and hit save.

You can upload or delete your relationships' profile photos with just a few clicks. Here's how... Go to the Relationships section of your account. Then, click your relationship's name or the 'View' link beside their name to open their profile. Click 'Choose File', upload the photo and hit SAVE. Note: If the business you've signed up for set up required field/s to be filled out, you'll be prompted that you need to provide the needed information.

Some customers may experience difficulty accessing and utilizing the embedded calendar on the business' website. If the portal exhibits odd behavior such as redirecting you to the login page or giving you a blank screen after logging in, even after clearing your browser's cache and cookies and changing your password, it is possible that the portal is being blocked by a default browser setting called cross-site tracking.  When cross-site is enabled it prevents third-party information from being displayed, and that includes embedded third-party websites.

Are you a customer/client and have purchased an unlimited, auto-renewing membership or pass? Your membership gives you access to book for the entire month your membership is active! And NOW, you can book an extra month into the future, setting up those class and appointment bookings for 1 month ahead of time. No more waiting until your membership renews to book - we know you're such great customers that we're letting you book ahead of time.

If you need a statement/invoice/receipt, summary of charges, etc, showing all your transactions/charges/purchases so you can be reimbursed for work, insurance, or to just have a record for it, there are 3 options to receive this information. 1 - Use the email you received from us Whenever you purchase a package or a service, you will receive an automated message from us with details of the purchase: name of your business, logo, package or service name, dollar amount, etc.

Yes, it's easy! To check how many sessions or classes you have left in your account, you've got several options: Check the 'Account Balance' section of your personal profile, see screenshot below. This will tell you the package you've purchased and how many 'sessions' you have left. Note that sessions are only applicable to either classes, appointments, or both, depending on the package you've purchased. See the 'Applies To' section.

Viewing your purchases is easy! To do this, head to your Personal profile on the web, then click the 'Reports' section. On the left, choose 'Purchase History', and voila! You're now able to see a history of your purchases for each studio you visit, whether the purchase was a cash, credit card, or 'other' purchase (check, free, etc). See the screenshot below for an example of your Purchase History!

You can upload your profile photo on your Fitli account! Just like on Facebook, Instagram, Twitter, and other social platforms, adding a profile photo in your Fitli account is a great way to express yourself and be identified easily by your trainers and the businesses you work with. Here's how to do it! Login to your Fitli personal account, go to the Account tab, then click Contact Info on the left pane.

Have you made a purchase of a package, session or membership on Groupon, and you're looking to redeem it with a Fitli business? If so, we recommend you contact the business directly to redeem your purchase. Typically, a business with Fitli needs to activate or confirm your Groupon purchase - then add a particular package, membership or number of sessions to your account. Then, you can book and schedule with the business.

Checking your account balance (also known as remaining sessions) and/or next bill/charge date is easy. Here's how. Login to your fitli account and go to the 'Reports' section at the top. You'll be directed to the 'Account Balance' section. (See screenshot below) In this example, the customer has 10 sessions remaining for the "Pilates Class" for one business. It will not auto-renew since there's an expiration date, hence, it's not under 'Auto-Renewing Plans'.

As a client of a Fitli business, you automatically receive emails and text message notifications for several events - signups for classes and appointments, purchase of memberships and packages, and notifications 24 hours in advance of your class/appointment. But have you started getting too many messages or texts - and want to turn some off? You can do that! Each customer or client can customize their notifications to their personal preferences.

Are you a customer or client of a business, signed up for a class, and need to cancel or unbook your class or appointment? Here's how! You've got two ways to cancel, just like you have two ways to book with Fitli. Via the website (on a computer, tablet or phone), OR via the Apple iOS app. Web View First, log into your personal Fitli Account. You'll typically be taken directly to your schedule/calendar, where you can view any and all upcoming classes or appointments you have.

You can easily change your current/temporary password within the site, here’s how… Log into your account and click 'Account' on the top menu. You'll be directed to the ‘Change Password’ section of your account. To change your password, enter your current/temporary password on the 'Enter Current Password' field. Then, enter your desired password on the 'Enter New Password' field, re-enter it on the ‘Confirm New Password’ field to confirm and hit SAVE.

This feature would allow your studio or trainer to send you payment requests for bookings, packages, retail products, and/or miscellaneous charges. After a business on Fitli has sent a payment request to your email, you will simply open the business' payment request email in your inbox. Note: If you can't see the email on your inbox, please check your junk and/or spam folders for the email. In this example, the business sent a payment request for a class.

Are you a previous, current, or prospective client that would like to contact a business listed on Fitli for more information but aren't quite sure how to do that? Don't worry! We've got you covered. Here's a brief guide on how to view contact details for any business publically listed on Fitli. For New and Old Clients: To get your business' contact details, log into your account, click 'Book Activity' at the top menu, then click your business' name.

Your business is booking classes for you but you've decided you want to sign up for an account so you can book and purchase classes yourself. If you have an existing account balance or package/membership and you want to use them, you'll want to be sure to connect to your existing profile. To do this, you'll first want to contact the studio or business you attend directly. They need to update the profile they have for you so you'll receive the invitation link to sign up with Fitli.

As a client, you'll need the ability to edit, remove, or update your personal credit card from the Fitli site so you can continue your membership uninterrupted! With this feature, you can be in full control of your membership and credit cards on file! Don't forget, our credit card processor, Braintree (part of Pay Pal) securely stores your credit card in their digital vault protected by industry-standard encryption and security!

 Updating or changing your email address on your Fitli account is easy. Here's how.  1 - Login to your Fitli account and click 'Account' in the top-right menu.  2 - On the left side, click ‘Contact Info’. You’ll see your email address at the top under ‘Email Address’. 3 - Enter your new email address and click ‘Save’ at the bottom. 4 - If the confirmation message has the correct email you’d like to change to, click ‘Confirm’.

Steps: 1 - Log in to your fitli account 2 - Go to the 'Personal' section, then 'Account', then 'Account Type'. You'll see something like this: You'll see that your current account type is 'Personal'. To upgrade your account to Professional or Business type, click on the 'SELECT' button accordingly. Notes: If you want to upgrade to a Business account, you'll need some information about your business for the signup process.

Steps: 1 - Log in to your personal fitli account. 2 - Click on 'Reports' at the top, then 'Session History' on the left. - This will open a History form with all classes / sessions that you have attended in the past. That's about it! Any questions? Chat with us or send us an email to support@fitli.com

So, you're pretty sure you've booked a session but you just want to confirm that it's actually booked? Luckily, confirming your booking is a matter of a few simple clicks! First, you should get a notification from Fitli confirming your booking at the time that the booking is made. You should also receive a reminder notification about the session 24 hours before it is scheduled to occur. You will automatically receive notifications from Fitli via the email address you use for your login, but you can also opt-in to receive text notifications.

We strive to make sure every email reaches you - welcome emails, booking and payment emails. Sometimes, however, the ISP (Internet Service Provider) you use may be blocking our emails and thinking they are 'Spam' or 'Junk'. Aggressive filtering of commercial emails sometimes happens without you knowing it, or one click of a previous spam email may put fitli's emails into that list as well. To ensure you'll get notifications from us, turn on your text/sms notifications.

You did not request to reset your password yet you got a password reset email from us. Why did this happen? Note that anybody can request a password reset with simply entering your email and not knowing your password. That is why we send an email. The email with a secure link back to the login page is a security feature. If you think you need to reset your password, you may do it here: https://app.

Yes, very safe! Fitli uses Braintree, a part of PayPal.com to process credit card transactions. Braintree keeps your credit card numbers in a secure digital vault, and not even employees at fitli or your businesses can access your personal credit card numbers. For security purposes, we can only see the last several numbers of your card, we don't have access! And, when entering your card, you're using industry standard SSL certifications over a secure link to our processor.

We received a lot of inquires from you having issues with booking and purchasing from your trainers'/business' calendar website. Some of you tried to reset their password, thinking there's an issue with their login credentials. Some tried clearing their browsers' cache and cookies. Unfortunately, these didn't do the trick. Google Chrome and Safari browsers have a known bug with some of their older versions on certain versions of MacOS. This affects any site where there is an embedded application.

Paying it forward brings more meaning to your life. You don't need to be rich to make a difference. A simple act of kindness would promote generosity and will also influence others to do the same thing. If you want to donate to your business' charitable cause, the best way to do this is to contact them directly. They can charge you a variable amount or if they've set up donation products and made it available for purchase, you can purchase/donate on your end.

If that monthly auto-renewal or charge caught you unexpectedly, or you just want a refund, we make it easy here at fitli! Please contact your business to request the processing of a refund. If it's approved, they will process the request through us, and within 2-3 business days, you should see the refund appear on your credit card statement. If you have any more questions about refunds, please contact your business or support@fitli.

You can check-in yourself into your booked classes to save time! KIOSK SELF CHECK-INS To check yourself into your class, there are a few basic requirements: You must be booked into the class prior to checking in The time must be within 120 minutes of the class starting The business needs to have 'Enable Kiosk Check-In' turned on How to Check-In From either your computer/laptop or from a computer/laptop/phone/tablet at the studio, head to the URL/Link provided by the business.

As a client, you're wondering, will you get any proof or any email notifications from us regarding your purchase, booked and upcoming sessions, withdrawn/canceled sessions, when your sessions have almost run out and when your package/s are about to expire? The answer is YES! Here are some of the email notifications you'll receive from us. Purchase Notification Email Whenever you make a purchase or your business makes a purchase for you, you will receive an email notification after the purchase is complete.

Here at Fitli, we strive to make sure every email reaches you - welcome emails, booking and payment emails. Sometimes, however, the ISP (Internet Service Provider) you use may be blocking our emails and thinking they are 'Spam' or 'Junk'. Aggressive filtering of commercial emails sometimes happens without you knowing it, or one click of a previous spam email may put fitli's emails into that list as well. If you aren't receiving emails from fitli, you may be having your email blocked or sent into the 'Spam' or 'Junk' mail folders.

You may encounter this message when viewing your notification settings in your personal profile:  If you see this message this means that the mobile phone number connected to your account has been unsubscribed from messages. Text notifications from Fitli can be turned off either by updating your notifications settings in your personal profile or by responding to the notification with the word STOP. When someone responds to a text from Fitli and indicates that they would like to unsubscribe, we have an obligation to comply with their request.

 We hate to see you leave and want to do everything we can here at fitli to keep your business. But, if for some reason, you want to completely delete your account and remove your information, you can request account deletion with just a few clicks. To do this, log into your account and click ACCOUNT at the top menu. Click ‘Request Account Deletion’ on the left side. Then, click DELETE ACCOUNT and CONFIRM.

This feature will help prevent you from duplicating purchases of auto-renewing memberships of the exact same kind. This would only work if you have an existing auto-renewing membership that is un-expired on the Account Balance Reports section of your Fitli account (under Auto-Renewing Memberships) and you’re trying to purchase the exact same membership during the booking/purchase flow.  How does it work?  During the booking or purchase flow, a warning message will pop up after you click the purchase button on an Auto-Renewing membership that is already active and un-expired on your account.

In line with Fitli's Payment Processor change, our goal is to make sure your billing address is up to date. This is required by USIO. This is a minor addition to the booking and/or purchase flow. We just added an extra step where you can add your billing address. This functionality will only be available if you have not added your billing address during registration or if you have not yet added it on the 'Contact Info' section.