I want to sign up and book a session, now what do I do?
First off, welcome to Fitli! We provide the online scheduling and payment platform for the business you're trying to sign up for. Signing up and booking is as easy as 1-2-3! Here's a helpful guide to get started.
Step 1: Sign up for an Account
On the business' public calendar, click 'Sign Up' on the top right side.
Fill out the registration form, click the 'I'm not a robot' captcha (This is very important), wait for it to load, and hit SUBMIT.
On the 'Business Specific Sign Up Information' section, fill out the required fields and hit CONTINUE. A message will appear at the top and the required field/s will be highlighted in red prompting you that the required field/s should be filled out if you click CONTINUE on this section.
If the business you're trying to sign up for has a waiver, you'll be directed to a section similar to the one below. Click the ACCEPT WAIVER button to complete signing up. Once your sign up is complete, you'll automatically be signed in to your account.
Step 2: Search for the Business
If you sign up directly through a specific business' calendar, you should automatically be connected to the business and the business should display under 'My Businesses' when you click on 'Book Activity' at the top of the screen. Otherwise, you'll be directed to 'Find a Business', and then you can simply use the fields to search for the business and hit 'Search'.
Once you find the business, click the heart icon to 'favorite' it and hit the 'View Schedule' button to be directed to their public calendar. Note: Once you 'favorite' the business, it will show up on the 'My Businesses' section when you click 'Book Activity' on your next login and you don't need to search for it again.
Step 3: View the Schedule and Choose a Class
On the business' public calendar, click the 'Service' pulldown at the top menu to select/filter the session you want to book. You can also filter by 'Professional' and 'Location'. You can use the Calendar Menu Arrows at the top left to advance backward or forward on the calendar. Or, the Calendar Menu View at the top right to view their schedule by 'day', 'week', 'month' or 'list'.
Step 4: Pick a Class and Book
Once the session/service has been filtered out, you'll see all of the classes for the service you've selected. Click the class you want to sign up for and hit the 'Book' button.
Step 5: Choose a payment method
On the 'Make Purchase' screen, you'll be prompted to sign up with either the drop-in rate (if one is available), or to purchase a package or membership. Choose a payment option from the screen similar to the one below.
Step 6: Enter your payment information
Enter your credit card information in the secure box shown below. If you have a promotion code, enter it on this screen, click 'Apply' and wait for it to load. Once you've entered your card information, it will be automatically saved on your account and you don't need to enter it again on your next booking. Click NEXT.
If you have not added your address during registration, the 'Please Add Your Billing Address' modal will pop up after clicking NEXT. Enter your billing address on the modal then hit SAVE. Note that if you click CANCEL, the site will take you back to the NEXT screen. If you want to complete your purchase/booking, add your billing address and hit SAVE.
Step 7: Confirm your Payment Method and Book your Class!
Once you've entered a method of payment, this final screen, shown below, will confirm the details of your payment choice and the total amount. Clicking 'Confirm' will charge your credit card and book you into the class!
Note: If the business requires it and a waiver was not accepted at the time that you signed up, you will need to accept it and possibly click on the waiver link before confirming the purchase. In this situation, not accepting the waiver will prevent you from completing a booking with the business. The waiver will only need to be accepted the first time you book unless the business updates and/or resets the waiver, in which case you will need to re-accept the waiver.
CONFIRMATION and REMINDER:
After clicking 'Confirm', you'll get two emails to your inbox. One will summarize the charge to your account, either the purchase of a single session or the purchase of a package/membership, and the second one will confirm your booked class. The payment confirmation email counts as your receipt, so don't delete it! You'll also see the purchase on your Purchase History and the booked session on your Fitli Calendar.
How to Book an Appointment:
To book a one-on-one appointment with a business, go to the business' public calendar and hit the 'Appointments' button at the top menu.
Note: Not all businesses have the Appointments feature activated. This means that you won't see the Appointments button. Either they only do group classes or they prefer to do the booking for you. If this is the case, you'd need to contact them directly.
On the appointment screen, select the service you want to sign up for, choose your instructor, select the date you want on the calendar, then pick a time.
Note: You can click the arrow at the top right of the calendar on the right side to advance or forward on the calendar.
You'll then be directed to the 'Make Purchase' screen where you can sign up with either the drop-in rate (if one is available), or to purchase a package or membership (if you don't have an account balance or your existing package is not applicable to the session). Choose a payment option, enter your payment method (if you don't have one saved), then confirm your payment.
Now, you're booked into your first class/appointment! From here, you can continue booking if you purchased a package/membership, or search for other businesses to book with.
That's about it! If you have other questions, comments or concerns, feel free to chat with us at fitli.com or send us an email at firstname.lastname@example.org or contact the business directly.