We strive to make sure every email reaches you - welcome emails, booking and payment emails. Sometimes, however, the ISP (Internet Service Provider) you use may be blocking our emails and thinking they are 'Spam' or 'Junk'. Aggressive filtering of commercial emails sometimes happens without you knowing it, or one click of a previous spam email may put fitli's emails into that list as well.
To ensure you'll get notifications from us, turn on your text/sms notifications. This way, in case there are issues with your email settings, you'll still get a text.
Make sure that your mobile number is updated on your Fitli account. Or, you have your mobile number on file.
To do this, log into your Fitli account. Click 'Account' at the top menu then 'Contact Info' on the left side. Update or add your mobile number on the 'Mobile Phone' field and hit save. Very Important!
When done, click 'Notifications' on the left, click all of the boxes under the text column and you're all set!