First off, welcome to Fitli! We're an online marketplace for fitness studios, gyms, Pilates/Yoga studios, dance, massage and physical therapy businesses. If it can help you get fit, relax or get your mind and body in shape, we're it.
Now that you've signed up with Fitli, you're probably looking to book an appointment, schedule a class or take a session with a trainer. Here's how!
Step 1: Login to your Account
Step 2: View your Faves
Head to the 'Book Activity' section of your Personal Fitli account. Click 'My Businesses' on the left to view your favorite businesses, if you have any.
Step 3: Search for Businesses
If you don't have any favorite businesses yet, you can search for them! Click 'Find a Business' on the left, then use the search tool to look for businesses by name or location.
Step 4: Choose a Business
Choose a business you're interested in, click the heart icon to 'favorite' the business and click 'View Schedule' to view their class schedule.
Note: Once a business is 'favorited', you'll see it instantly on the 'My Businesses' section the next time you click 'Book Activity'. You don't need to search for it again in the future! Efficient, right?
Step 5: View the Schedule and Choose a Class
Finally, view the calendar for a selected studio, and make a selection! Either click on the class name or use the search selections/pulldowns at the top menu to narrow down or filter your choices. You can also use the arrows at the top left to jump from one schedule to another or the buttons at the top right to change your calendar view to day, week, month or list.
Step 6: Pick a Class and Book
Choose a class from the schedule, click into it to view the trainer's information, the class description, and then, if you love it - click the 'BOOK' button at the right.
Step 7: Choose a payment method
If you have an existing balance/session, you can book using your balance. All you need to do is to click 'Confirm'. If you're a new client, you'll be prompted to sign up with either the drop-in rate (if one is available), or to purchase a package or membership. Choose a payment option from the screen similar to the one below.
Step 8: Enter your Payment Information
Click 'Add a payment method', select 'Add a credit card or debit card' on the modal and hit NEXT. Then, enter your card information and hit SAVE. If your business accepts ACH/bank payments, you'll see the option to 'Add a bank account' similar to the one below. Otherwise, only the 'Add a credit card or debit card' option will show up. For more information, directly.
Note: If you have not added your billing address during registration or updated it on the 'Contact Info' section, clicking NEXT will bring you to the 'Please Add Your Billing Address' modal. Just complete the details and hit SAVE. If you click CANCEL, you won't confirm your booking. This is a one time process. If you enter your billing address, the site won't prompt you to update your billing address on your next purchase/booking.
If you have a promotion code, enter it first on the promo code field, click 'Apply' and 'Next'.
Step 9: Confirm your Payment Method and Book your Class!
Once you've entered a payment method, this final screen, shown below, will confirm the details of your payment choice and the total amount. Clicking 'Confirm' will charge your credit card and book you into your class!
Note: If your business has a waiver requirement, click the waiver link and/or toggle to accept it and hit CONFIRM. This is a one time process. If you accept the waiver, the site won't prompt you to click on it again on your next purchase/booking unless you add relationships and purchase/book for them, or, your business updates and/or resets the waiver, in which case you will need to re-accept the waiver.
CONFIRMATION and REMINDER:
After clicking 'Confirm', you'll get an email to your inbox summarizing the charge to your account and the purchase of either a single class, or the purchase of a package/membership. This email counts as your receipt, so don't delete it! You'll also get a booking confirmation email and a reminder email 24 hours before the session starts.
How to Book an Appointment:
To book an appointment or one-on-session, go to the business' public calendar and hit the 'Appointments' button at the top menu.
Note: Not all businesses have the Appointments feature activated. This means that you won't see the Appointments button. Either they only do group classes or they prefer to do the booking for you. If this is the case, you'd need to directly.
On the appointment screen, select the service you want to sign up for, choose your instructor, select the date you want on the calendar, then pick a time.
Note: You can click the arrow at the top right of the calendar at the right side to advance or forward on the calendar.
You'll the be directed to the 'Make Purchase' screen after clicking your desired time, where you can sign up with either the drop-in rate (if one is available), or to purchase a package or membership (if you don't have an account balance or your existing package is not applicable to the session). Choose a payment option, enter your payment method (if you don't have one saved), then confirm your payment. In the example below, the customer has an existing package applicable to the session.
Now, you're booked into your first class/appointment! From here, you can continue booking if you purchased a package/membership, or search for other businesses to book with.
Don't forget, 24 hours prior to your class or appointment, we'll send you a reminder so you aren't late. Have fun!