I didn't request a password reset? Why did I get an email?

1 min. readlast update: 11.23.2023

You did not request to reset your password yet you got a password reset email from us. Why did this happen? 

Note that anybody can request a password reset with simply entering your email and not knowing your password. That is why we send an email. The email with a secure link back to the login page is a security feature. 

If you think you need to reset your password, you may do it HERE.

It's extremely unlikely that our site was hacked. Even if somebody logged into your account, they would not be able to get your credit card information as it's not stored on our site. The worst they could do is attempt to purchase some additional packages/memberships.

To check if there are unauthorized purchases, check your purchase history. To do this, click 'Reports' at the top menu and 'Purchase History' on the left side. 


That's about it! If you have other questions, comments or concerns, feel free to chat with us at fitli.com or send us an email at support@fitli.com or contact your business directly

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