Help CenterAs a client of a Fitli business, you automatically receive email notifications for several events: signups for classes and appointments, purchase of memberships and packages, and notifications 24 hours in advance of your class/appointment. But have you started getting too many emails - and want to turn some off?
You can do that! Each customer or client can customize their notifications to their personal preferences. Some business have also asked if the business can manage notifications for the clients - that's coming, but not currently supported.
NOTE: If you have text messaging turned on but return a response to "unsubscribe" to any of Fitli's notification texts, your text notifications will automatically be turned OFF and you'll see a yellow banner on the Notification Settings page. To re-activate your notifications, you will need to respond to one of our text notifications with the word "START" or text "START" to 650-446-7093 and that will re-enable the messaging. However, you will still then need to opt back into text messaging on the Contact Info page and back in your notification settings on Fitli. The yellow banner will not clear out until a text is sent successfully to your number.
Step 1: Log in to your Fitli personal account.
Log in at www.fitli.com to your personal account. To do this, tap your name at the top right and select "Personal" on the pulldown.
Step 2: Head to your Account Section.
Click on "Account" on the navigation bar, then Notifications on the left side menu.
Step 3: Configure your Email Notification Settings.
Here are all the available messaging options (some may be slightly different depending on your account type, user level, or access level). Simply check/uncheck the boxes under the "Email" column for the notifications you want to turn on/off, and you're all set!
Personal Notifications:
This section controls what emails and texts you receive as a CLIENT or CUSTOMER of a business (even your own if you are booked into a class).
Professional Notifications:
This section controls what emails and texts you receive as a TRAINER of a class, typically when you're a trainer with your business.
Step 4: Configure your Text Notification Settings.
If you intend to receive text notifications, update or add your mobile number on the Contact Info page, check the box below the "Mobile Phone" field, then hit SAVE.
IMPORTANT:
- If no full mobile phone number is entered, the checkbox is unselectable. As soon as a full mobile phone number has been entered, the checkbox will be selectable. By checking the box, you agree to receive SMS notifications from Fitli.
- If you don't select the checkbox, the text options on the notifications section will be unselectable. Text notification options would ONLY be selectable if you have opted in to receiving text messages on the Contact Info page.
- If you have a business account with Fitli, the site won't allow you to update your mobile number on the Contact Info page, similar to the one below. However, you can update it on the Business Profile page of your Business account if it needs to change for your customers. If you're looking to update your mobile number on the Contact Info page, contact us directly so we can update it for you.
Screenshots below:
A message in green will appear at the top confirming that you've updated your profile.
When done, click Notifications on the left side menu.
Here are all the available messaging options (some may be slightly different depending on your account type, user level, or access level).
Simply check/uncheck the boxes under the "Text" column for the notifications you want to turn on/off, and you're all set!
If you want to opt out from receiving text notifications, simply uncheck the text boxes then uncheck the box on the Contact Info page then hit SAVE.
There you have it! If you have other questions, comments or concerns, feel free to chat with us at fitli.com or send us an email at support@fitli.com.