Help CenterIf you have a customer who wants to change their "Billing Date" on an auto-renewing plan, you have an easy way to do that!
Step 1 - Log in to your business account.
Step 2 - Visit the "Customers" page, and locate the customer you wish to adjust the billing date for. Click "View" or the customer's name, then at the bottom of the page, you will see details of their auto-renew membership under "Auto-Renewing Plans". Click the date link under "Next Charge" column. The "Edit Next Charge Date" popup will appear where you can adjust their next renewal date using the date picker. Select customer's desired renewal date and then hit Save. Screenshots below.
The new next charge date will apply on customer's next renewal. Then, each month, the customer will be automatically renewed 30 days from that point on.
That's about it! Any questions? Chat with us or send us an email to support@fitli.com.