Help CenterAs a client, you automatically receive email notifications for your purchases, booked sessions, reminder emails, etc. But have you started getting too many messages and want to turn some off?
You can do that! You can customize your notifications to your personal preferences.
Important Note: If you have text messaging turned on but return a response to "unsubscribe" to any of Fitli's notification texts, your text notifications will automatically be turned OFF. To re-activate your notifications, you will need to respond to one of our text notifications with the word "START" or text "START" to 650-446-7093 and that will re-enable the messaging. However, you will still then need to opt back into text messaging back in your notification settings on Fitli.
Step 1: Log in to your Fitli personal account.
Step 2: Tap "Communication Preferences" on the "More" page.
Step 3: Configure your Communication Preferences a.k.a. Notification Settings.
Here, you can turn on/off the toggles for Email and/or Text message then hit SAVE.
Communication Preferences:
About your booked sessions: Messages related to sessions you're booked into.
The majority of notifications come from the first line, "About your booked sessions". Turning this option off should keep you from receiving most messages about bookings, reminders, etc.
About Your Purchases: Messages related to what purchases, renewals, etc you've made.
About Your Personal Profile: Messages related to changes to your profile, such as changing your email address or password.
About Fitli Messages: Messages related to the status of your Fitli account or important messages we need to send you.
Any settings with a slider/toggle can be modified, some settings, like purchases, require us to send you a notification (a requirement from our processor) and can't be turned off.
But the majority of notifications come from the first line, "About your booked sessions". Turning this option off should keep you from receiving a majority of messages about bookings, reminders, etc.
If you intend to receive text notifications, make sure you add your mobile number under "Profile" on the "More" page then hit SAVE. When done, go back to "Communication Preferences" on the "More" page then turn on the toggles beside "Text Message" then hit SAVE to receive text messages.
See the screenshots below:
Any questions? Contact support@fitli.com or chat with us at fitli.com.