iOs App: How do I cancel or unbook a class?

Are you a customer or client of a business, signed up for a session, and need to cancel your class or appointment? Here's how.

First, log in to your Fitli account. 

Then, navigate to your calendar by tapping the "Schedule" tab at the bottom to view any upcoming classes or appointments.

Choose the date on the calendar you've scheduled your class or appointment for.  

Tip: Look for the dates with the orange dots below the number, these dates have scheduled sessions. You can also check the "Selected Date" or any "Upcoming Sessions" menu. 

Cancel the Class/Appointment

To cancel yourself from the class/appointment, tap on the class/appointment on your personal schedule. You'll get a "Session Profile" popup, with the details of the booked class/appointment. Then, tap "Withdraw" at the bottom.

If the Withdraw button is not available, this means that the session is currently within a cancellation policy period and the business does not allow withdrawal from the session while the cancellation policy is in effect.

You'll immediately be removed/canceled from the class/appointment. The WITHDRAW button will be replaced by Book Session. You will also receive a confirmation email of your cancellation and the business will be notified. You will also receive a refund or a credit for the session back into your account balance that you can use for future bookings.

Note: If the business has set/defined a "cancellation policy" (for example: no cancellations within 24 hours) and you are trying to cancel while this policy is in effect for the session, you’ll be prompted that the session will be refunded back to you as a session credit but you’ll be charged a cancellation fee if you cancel, or, the session credit will not be refunded to your account balance.

If the Withdraw option is not available for the session, it means that the business does not allow clients to withdraw from sessions within the cancellation period.

For more info, contact the business directly. 

If you decide to cancel while the cancellation charge policy is in effect, you’ll be charged the late cancellation fee and the session will be credited back to your account balance and you’ll receive an email from us regarding this.

If you decide to cancel while a no returned credit policy is in effect, the session credit will not be refunded back to your account balance.

Any questions? Chat with us or send us an email to support@fitli.com.