Help CenterWe strive to make sure every email reaches you - welcome emails, booking and payment emails. Sometimes, however, the ISP (Internet Service Provider) you use may be blocking our emails and thinking they are "Spam" or "Trash". Aggressive filtering of commercial emails sometimes happens without you knowing it, or one click of a previous spam email may put Fitli's emails into that list as well.
To ensure you'll get notifications from us, turn on your text/sms notifications. This way, in case there are issues with your email settings, you'll still get a text.
Make sure that your mobile number is updated on your Fitli account. Or, you have your mobile number on file.
To do this, log in to your Fitli account.
Tap "Profile" on the "More" page. Update or add your mobile number on the "Mobile Number" field and hit save. Very Important!
There you have it! If you have other questions, comments or concerns, feel free to chat with us at fitli.com or send us an email at support@fitli.com or contact your business directly.