Help CenterIn line with Fitli's Payment Processor change, our goal is to make sure your billing address is up to date. This is required by USIO.
This is a minor change to the booking and/or purchase flow. We have simply added an extra step where you can add your billing address. This functionality will only be available if you have not added your billing address during registration or if you have not added it on the 'Contact Info' section. The 'Please Add Your Billing Address' modal will only pop up if you have no billing address on your profile saved. This is a one time process. Once your billing address is updated, you will no longer see the modal during purchase/booking. Otherwise, you won't complete your purchase/booking.
This feature is not available on the iOs app. It's still in the development stage.
In the example below, I'll book/purchase a class.
The 'Please Add Your Billing Address' modal will pop up after tapping NEXT.
Enter your billing address on the modal then hit SAVE. Note that if you tap CANCEL, the site will take you back to the NEXT screen. If you want to complete your purchase/booking, add your billing address and hit SAVE.
Your Billing Address will be updated at the top of the screen. Tap CONFIRM and CLOSE to complete the purchase.
Your billing address will also be saved on the 'Contact Info' section of your fitli account and you will no longer be prompted to update it on your next purchase/booking!
That's about it! Any questions? Chat with us at fitli.com or send us an email to support@fitli.com.