First off, welcome to Fitli! We provide the online scheduling and payment platform for the business you're trying to sign up for. Signing up and booking is as easy as 1-2-3! Here's a helpful guide to get started. Step 1: Sign up for an Account On the business' public calendar, tap the 3 lines at the top right side and tap 'Sign Up'. Fill up the registration form, tap the 'I'm not a robot' captcha (VERY IMPORTANT!

First off, welcome to Fitli! We're an online marketplace for fitness studios, gyms, Pilates/Yoga studios, dance, massage and physical therapy businesses. If it can help you get fit, relax or get your mind and body in shape, we're it. Now that you've signed up with Fitli, you're probably looking to book an appointment, schedule a class or take a session with a trainer. Here's how! Step 1: Login to your Account

If you want to share balances with your family, relatives and/or friends, you can add them as your Relationships! To do this, tap Account at the top menu, select Relationships on the pulldown and tap +Add Relationship. Fill the +Add Relationship form and hit save. Note that the Mobile Phone and Email fields are pre populated. Since you're the parent account, you'll be sharing your balances with your relationships.

The Relationships feature lets you and your family members and friends share any shareable packages or memberships offered by the business you've signed up for. It also allows you to book yourselves and your relationships into classes!  In order to book your relationships the following are required: - You must have a shared package that you can use (this is set up by your business.) - You must have a relationship created (the relationship can be added by you or your business.

You can book yourself and your relationship/s into appointments with just a few clicks! Here's how... Step 1: Choose the 'Appointment' option. Then scroll up, choose the service, trainer, and date/time. Step 2: Then, choose yourself or any of your relationships you'd like to book into the appointment and hit SELECT.  Step 3: If you have an existing shared package/membership for you and your relationships, you'll be taken to the booking confirmation page.

Are you a previous, current, or prospective client that would like to contact a business listed on Fitli for more information but aren't quite sure how to do that? Don't worry! We've got you covered. Here's a brief guide on how to view the contact details for any business publically listed on Fitli. For New and Old Clients: To get your business' contact details, log into your account, tap 'Book Activity' at the top menu, then tap your business' name.

You can book your Relationships to the Waitlist, here's how... Log into your account, tap 'Book Activity' at the top menu and the 'View Schedule' button of your business. On your business' public calendar, tap the class.  Then, scroll up and hit JOIN WAITLIST at the bottom.   Choose your relationship you want to 'join the waitlist' on the pop-up box, tap SELECT, CONFIRM and CLOSE.  Note: If you or anyone of your relationship is grayed out, it means that they're already booked into the class or they're already waitlisted.

Here's how you can deactivate, activate, disconnect and connect your Relationships to the business you're a member of. Deactivate your Relationship/s: To deactivate your relationship/s, tap Account at the to top menu and Relationships on the pulldown. Tap 'View' to open your relationship's profile, turn ON the active toggle and hit save. Activate Relationship/s: To activate your relationship/s, tap Account at the to top menu and Relationships on the pulldown.

You can upload or delete your relationships' profile photos with just a few steps. Here's how... Go to the Relationships section of your account. Then, tap 'View' below your relationship's name to open their profile. Tap 'Choose File', select the photo from your device and hit SAVE. Note: If the business you've signed up for set up required field/s to be filled out, you'll be prompted that you need to provide the needed information.

If you need a statement/invoice/receipt, summary of charges, etc, showing all your transactions/charges/purchases so you can be reimbursed for work, insurance, or to just have a record for it, there are 3 options to receive this information. 1 - Use the email you received from us Whenever you purchase a package or a service, you will receive an automated message from us with details of the purchase: name of your business, logo, package or service name, dollar amount, etc.

Yes, it's easy! To check how many sessions or classes you have left in your account, you've got several options: Check the 'Account Balance' section on the Reports section, see screenshot below. This will tell you the package you've purchased and how many 'sessions' you have left. Note that sessions are only applicable to either classes, appointments, or both, depending on the package you've purchased. See the 'Applies To' section.

Viewing your purchases is easy! To do this, tap the 'Reports' section at the top menu. Choose 'Purchase History' on the pulldown, and voila! You're now able to see a history of your purchases for each studio you visit, whether the purchase was a cash, credit card, or 'other' purchase (check, free, etc). See the screenshots below for an example of your Purchase History! That's about it! Any questions?

You can upload your profile photo on your Fitli account! Just like on Facebook, Instagram, Twitter, and other social platforms, adding a profile photo in your Fitli account is a great way to express yourself and be identified easily by your trainers and the businesses you work with. Here's how to do it! Login to your Fitli personal account, go to the Account tab, then choose Contact Info on the pulldown.

Checking your account balance (also known as remaining sessions) and/or next bill/charge date is easy. Here's how. Login to your fitli account and go to the 'Reports' section at the top menu. You'll be directed to the Account Balance section. In this example, the customer has 4 sessions remaining for the services indicated on the 'Applies To' section for one business. It will not auto-renew since there's an expiration date, hence, it's not under 'Auto-Renewing Plans'.

As a client of a Fitli business, you automatically receive emails and text message notifications for several events - signups for classes and appointments, purchase of memberships and packages, and notifications 24 hours in advance of your class/appointment. But have you started getting too many messages or texts - and want to turn some off? You can do that! Each customer or client can customize their notifications to their personal preferences.

Are you a customer or client of a business, signed up for a class, and need to cancel or unbook your class or appointment? Here's how! You've got two ways to cancel, just like you have two ways to book with Fitli. Via the website (on a computer, tablet or phone), OR via the Apple iOS app. Web View First, log into your personal Fitli Account. You'll typically be taken directly to your schedule/calendar, where you can view any and all upcoming classes or appointments you have.

You can easily change your current/temporary password within the site, here’s how… Log into your account and tap 'Account' on the top menu. You'll be directed to the ‘Change Password’ section of your account. To change your password, enter your current/temporary password on the 'Enter Current Password' field. Then, enter your desired password on the 'Enter New Password' field, re-enter it on the ‘Confirm New Password’ field to confirm and hit SAVE.

So, you're pretty sure you've booked a session but you just want to confirm that it's actually booked?  Luckily, confirming your booking is a matter of a few simple taps! First, you should get a notification from Fitli confirming your booking at the time that the booking is made. You should also receive a reminder notification about the session 24 hours before it is scheduled to occur. You will automatically receive notifications from Fitli via the email address you use for your login, but you can also opt-in to receive text notifications.

Your business is booking classes for you but you've decided you want to sign up for an account so you can book and purchase classes yourself. If you have an existing account balance or package/membership and you want to use them, you'll want to be sure to connect to your existing profile.  To do this, you'll first want to contact the studio or business you attend directly. They need to update the profile they have for you so you'll receive the invitation link to sign up with Fitli.

As a client, you're wondering, will you get any proof or any email notifications from us regarding your purchase, booked and upcoming sessions, withdrawn/canceled sessions, when your sessions have almost run out and when your package/s are about to expire? The answer is YES! Here are some of the email notifications you'll receive from us. Purchase Notification Email Whenever you make a purchase or your business makes a purchase for you, you will receive an email notification after the purchase is complete.

You did not request to reset your password yet you got a password reset email from us. Why did this happen?  Note that anybody can request a password reset with simply entering your email and not knowing your password. That is why we send an email. The email with a secure link back to the login page is a security feature.  If you think you need to reset your password, you may do it here: https://app.

This feature would allow your studio or trainer to send you payment requests for bookings, packages, retail products, and/or miscellaneous charges. After a business on Fitli has sent a payment request to your email, you will simply open the business' payment request email in your inbox. Note: If you can't see the email on your inbox, please check your junk and/or spam folders for the email. In this example, the business sent a payment request for a class.

As a client, you'll need the ability to edit, remove, or update your personal credit card from the Fitli site so you can continue your membership uninterrupted! With this feature, you can be in full control of your membership and credit cards on file! Don't forget, our credit card processor, Braintree (part of Pay Pal) securely stores your credit card in their digital vault protected by industry-standard encryption and security!

Updating or changing your email address on your Fitli account is easy. Here's how.  1 - Login to your Fitli account and tap 'Account' on the top menu. 2 - On the pulldown, tap ‘Contact Info’. You’ll see your email address at the top under ‘Email Address’. 3 - Enter your new email address, scroll at the bottom and tap 'Save'. 4 - If the confirmation message has the correct email you’d like to change to, tap ‘Confirm’.

Stepss: 1 - Log into your fitli account 2 - Go to the 'Personal' section, tap 'Account', then select 'Account Type'.  You'll see something like these:  Scroll to see all account types. 3 - You'll see that your current account type is 'Personal'. To upgrade your account to Professional or Business type, tap on the 'SELECT' button accordingly. Notes: If you want to upgrade to a Business account, you'll need some information about your business for the signup process.

Steps: 1 - Log in to your personal fitli account. 2 - Tap on 'Reports' at the top, then 'Session History' on the pulldown. This will open a History form with all classes / sessions that you have attended in the past. Scroll to see all of them. That's about it! Any questions? Chat with us or send us an email to support@fitli.com

We strive to make sure every email reaches you - welcome emails, booking and payment emails. Sometimes, however, the ISP (Internet Service Provider) you use may be blocking our emails and thinking they are 'Spam' or 'Junk'. Aggressive filtering of commercial emails sometimes happens without you knowing it, or one click of a previous spam email may put fitli's emails into that list as well. To ensure you'll get notifications from us, turn on your text/sms notifications.

Paying it forward brings more meaning to your life. You don't need to be rich to make a difference. A simple act of kindness would promote generosity and will also influence others to do the same thing. If you want to donate to your business' charitable cause, the best way to do this is to contact them directly. They can charge you a variable amount or if they've set up donation products and made it available for purchase, you can purchase/donate on your end.

You can check-in yourself into your booked classes to save time! KIOS SELF CHECK-INS To check yourself into your class, there are a few basic requirements: You must be booked into the class prior to checking in The time must be within 120 minutes of the class starting The business needs to have 'Enable Kiosk Check-In' turned on How to Check-In From either your phone/tablet or from a computer/laptop/phone/tablet at the studio, head to the URL/Link provided by the business.

You may encounter this message when viewing your notification settings in your personal profile:  If you see this message this means that the mobile phone number connected to your account has been unsubscribed from messages. Text notifications from Fitli can be turned off either by updating your notifications settings in your personal profile or by responding to the notification with the word STOP. When someone responds to a text from Fitli and indicates that they would like to unsubscribe, we have an obligation to comply with their request.

There are now TWO ways you can add emergency contact to your profile as a Client, and ONE way as a business. Customers - Client Adding Emergency Contact If you're a client or customer, you can add an emergency contact during both the account creation process, or from inside your Personal profile. Option 1: New Clients - Account Creation Process If you're a new customer, when creating your account, part of the signup process is to enter some personal information so your business can get to know you better and we can provide a better tailored service.

We hate to see you leave and want to do everything we can here at fitli to keep your business. But, if for some reason, you want to completely delete your account and remove your information, you can request account deletion with just a few taps.  To do this, log into your account and tap ACCOUNT at the top menu. Select ‘‘Request Account Deletion’ on the pulldown. Then, tap DELETE ACCOUNT and CONFIRM.

This feature will help prevent you from duplicating purchases of auto-renewing packages of the same kind. This would only work if you have an existing auto-renewing package that is un-expired on the Account Balance Reports section of your Fitli account and you’re trying to purchase a similar package during the booking/purchase flow.   How does it work?  During the booking or purchase flow, a warning message will pop up after you tap the purchase button.

In line with Fitli's Payment Processor change, our goal is to make sure your billing address is up to date. This is required by USIO. This is a minor change to the booking and/or purchase flow. We have simply added an extra step where you can add your billing address. This functionality will only be available if you have not added your billing address during registration or if you have not added it on the 'Contact Info' section.

You can book classes via the Kiosk to save time! This feature will allow you to book without the need to log into your account.  To book yourself into classes, there are a few basic requirements: You must have balances/sessions applicable to the classes.  The business needs to have 'Enable Kiosk Booking' turned on.  The classes should not be fully booked.  The classes must be available for client booking  Additionally, if you are already booked into a session that has just occurred or is about to start within the next two hours when you use the kiosk, it will prompt you to check in to that session before you are able to complete any further bookings on the kiosk.