Mobile version: I just signed up with Fitli, now what do I do?
First off, welcome to Fitli! We're an online marketplace for fitness studios, gyms, Pilates/Yoga studios, dance, massage and physical therapy businesses. If it can help you get fit, relax or get your mind and body in shape, we're it.
Now that you've signed up with Fitli, you're probably looking to book an appointment, schedule a class or take a session with a trainer. Here's how!
Step 1: Login to your Account
Step 2: View your Faves
Head to the 'Book Activity' section of your Personal Fitli account to check your favorite businesses under My Businesses, if you have any.
Step 3: Search for Businesses
If you don't have any favorite businesses yet, you can search for them! Select 'Find a Business' from the pulldown, then use the search tool to look for businesses by name or location.
Step 4: Choose a Business
Choose a business you're interested in, and tap 'View Schedule' to view their classes schedule.
Step 5: View the Schedule and Choose a Class
Finally, view the calendar for a selected studio, and make a selection! Tap on the class name to open its profile. You can also use the arrows at the top to jump from one schedule to another or the view buttons to change your view to day, week, month or list.
Step 6: Pick a Class and Book
Choose a class from the schedule, tap into it to view the trainer's information, the class description, and then, if you love it - scroll up and tap the 'BOOK' button.
Step 7: Choose a payment method
If you have an existing balance/session, you can book using your balance. All you need to do is to tap 'Confirm'. If you're a new client, you'll be prompted to sign up with either the drop-in rate (if one is available), or to purchase a package or membership. Scroll up, choose a payment option from the screen similar to the ones below and tap purchase.
Step 8: Enter your Payment Information
Scroll up, enter your credit card information in the secure box shown below and hit Next. If you have a promotion code, enter it first on the promo code field, tap 'Apply' and 'Next'.
Step 9: Confirm your Payment Method and Book your Class!
Once you've entered a method of payment, this final screen, shown below, will confirm the details of your payment choice and the total amount. Tapping 'Confirm' will charge your credit card and book you into your class!
Note: If your business has a waiver requirement, turn on the waiver toggle, tap the waiver link and hit 'Close'. The site would only require you to accept the waiver once. You will not be asked to accept it again on your next purchase/booking.
CONFIRMATION and REMINDER: After hitting 'Confirm', you'll get an email to your inbox summarizing the charge to your account and the purchase of either a single class, or the purchase of a package/membership. This email counts as your receipt, so don't delete it!
How to Book an Appointment:
To book an appointment or one-on-session, go to the business' public calendar and hit the 'Appointments' button at the top menu.
Note: Not all businesses have the Appointments feature activated. This means that you won't see the Appointments button. Either they only do group classes or they prefer to do the booking for you. If this is the case, you'd need to contact them directly.
On the appointment screen, scroll up, select the service you want to sign up for, choose your instructor, select the date you want on the calendar, then pick a time.
Note: You can tap the arrow at the top right of the calendar to advance or forward on the calendar.
You'll the be directed to the 'Make Purchase' screen where you can sign up with either the drop-in rate (if one is available), or to purchase a package or membership (if you don't have an account balance or your existing package is not applicable to the session). Choose a payment option, enter your payment method (if you don't have one saved), then confirm your payment.
Now, you're booked into your first class/appointment! From here, you can continue booking if you purchased a package/membership, or search for other businesses to book with.
Don't forget, 24 hours prior to your class or appointment, we'll send you a reminder so you aren't late. Have fun!
That's about it! If you have other questions, comments or concerns, feel free to chat with us at fitli.com or send us an email at firstname.lastname@example.org or contact the business directly.