Help CenterWe hate to see you leave and want to do everything we can here at fitli to keep your business. But, if for some reason, you want to completely delete your account and remove your information, you can request for account deletion with just a few taps.
To do this, log into your account and tap ACCOUNT at the top menu.
Tap ‘Request Account Deletion’ on the pulldown.
Tapping the DELETE ACCOUNT button will initiate a request to delete your Fitli account.
When your account is deleted, we remove as much information as possible. However, any details of purchases or booking made via Fitli will remain within our system as that data belongs to multiple parties.
Fitli does not have the authority to terminate any ongoing contracts or commitments to any third parties, including businesses utilizing the Fitli platform. This means that any active recurring memberships with any businesses who utilize the Fitli platform for payments will NOT be canceled as part of your account deletion request.
Should you wish to cancel any active recurring memberships or packages with a business using Fitli, you must reach out to that business directly and request cancellation per their policies. Failure to do so will likely result in continued charges from the business.
Note that any business you have engaged with on Fitli may still have your contact details recorded outside the system. We have no control over that.
Once deleted, you will no longer be able to login to your account. You will no longer be able to book with any associated businesses through Fitli and you will no longer be able to view any of your past purchase or session history reports.
If you are certain you would like to permanently delete your Fitli account, please click the button below. Once submitted, your deletion request will be completed within 3 business days.
Tap the DELETE ACCOUNT button once you fully understand these terms.
You’ll see the Account Deletion modal below if you meet any of these criterias:
- You have not purchased any auto-renewing packages/memberships with any businesses.
- You had an auto-renewing package/membership that was canceled and has since expired.
- You had an auto-renewing package/membership that has been canceled but has NOT expired.
In the example below, the customer has multiple auto-renewing packages/memberships with two businesses that are set to expire in September.
Tap CONFIRM and CONTINUE on the Account Deletion modal to request for Account Deletion.
You will receive an email confirmation similar to the one below and another one once your account has been deleted.
If you have any active auto-renewing packages/memberships with one or more businesses, meaning they are not cancelled and they’re scheduled to renew on the Next Charge date, you’ll see the Active Recurring Membership modal similar to the one below.
Make sure to reach out to any businesses that you have active packages/memberships with if you would like to cancel those. Note that failure to do so will likely result in continued charges on your account from the business.
Tap the box and hit CONFIRM on the Active Recurring Membership modal then CONTINUE.
You will receive an email confirmation similar to the one below and another one once your account has been deleted.
To contact your business to request for cancellation, go to Reports and tap your business’ name under Auto-Renewing Plans to view their contact information then contact them. In the example below, the customer has multiple active auto-renewing packages/memberships with two businesses as shown by the Next Charge date.
Once your auto-renewing packages/memberships are cancelled, the Next Charge date will disappear and the Expiration Date will display.
Note that some businesses allow their clients to initiate cancellation with or without their approval. Click HERE for a detailed guide.
That's about it! Any questions? Contact your business directly, chat with us or send us an email to support@fitli.com.