Help CenterChecking your account balance (also known as remaining sessions) and/or next bill/charge date is easy. Here's how.
Log in to your Fitli account and go to the "Reports" section at the top menu. You'll be directed to the "Account Balance" section.
In this example, the customer has 4 sessions remaining for the services indicated on the "Applies To" section for one business. It will not auto-renew since there's an expiration date, hence, it's not under "Auto-Renewing Plans".
Scrolling up, you will see the next charge date for the customer's auto-renewing membership under "Auto-Renewing Plans". As you can see, the customer's "recurring monthly 4" plan will auto-renew on 7/3/2022. You can also check the number of sessions remaining, whether it's unlimited or limited.
Basically, if there is a next charge date, the plan is on auto-renewal. If there is an expiration date, the plan is not on auto-renewal.
That's it! Any questions? Send us an email at support@fitli.com or chat with us.