Help CenterWe strive to make sure every email reaches you - welcome emails, booking and payment emails. Sometimes, however, the ISP (Internet Service Provider) you use may be blocking our emails and thinking they are "Spam" or "Trash". Aggressive filtering of commercial emails sometimes happens without you knowing it, or one click of a previous spam email may put fitli's emails into that list as well.
To ensure you'll get notifications from us, make sure that your mobile number is updated on your Fitli account. Or, you have your mobile number on file.
Agree to receive SMS notifications from us then turn on your text/sms notifications. This way, in case there are issues with your email settings, you'll still get a text.
To do this, log in to your Fitli account. Tap "Account" at the top menu then "Contact Info" on the pulldown. Update or add your mobile number on the "Mobile Phone" field, check the box below it, scroll at the bottom, then hit SAVE.
IMPORTANT:
- If no full mobile phone number is entered, the checkbox is unselectable. As soon as a full mobile phone number has been entered, the checkbox will be selectable. By checking the box, you agree to receive SMS notifications from Fitli.
- If you don't select the checkbox, the text options on the notifications section will be unselectable. Text notification options would ONLY be selectable if you have opted in to receiving text messages on the Contact Info page.
A message in green will appear at the top confirming that you've updated your profile.
When done, tap "Notifications" on the puldown, check the boxes beside "Text" for the notifications you want to receive, and you're all set!
Checked!
If you want to opt out from receiving text notifications, simply uncheck the text boxes then uncheck the box on the Contact Info page then hit SAVE.
There you have it! If you have other questions, comments or concerns, feel free to chat with us at fitli.com or send us an email at support@fitli.com or contact your business directly.