Help CenterFirst off, welcome to Fitli! We're an online marketplace for fitness studios, gyms, Pilates/Yoga studios, dance, massage and physical therapy businesses. If it can help you get fit, relax or get your mind and body in shape, we're it.
Now that you've signed up with Fitli, you're probably looking to book an appointment, schedule a class or take a session with a trainer. Here's how!
Step 1: Login to your Account.
Log in to your Fitli account HERE, or at https://app.fitli.com/login/auth
Step 2: View your Favorites.
Head to the "Book Activity" section of your Personal Fitli account to check your favorite businesses under "My Businesses", if you have any.
Step 3: Search for Businesses.
If you don't have any favorite businesses yet, you can search for them! Select "Find a Business" from the pulldown, then use the search tool to look for businesses by name or location.
Step 4: Choose a Business.
Choose a business you're interested in, tap the heart icon to "favorite" the business and tap "View Schedule" to view their class schedule.
Note: Once a business is "favorited", you'll see it instantly on the "My Businesses" section the next time you click "Book Activity". You don't need to search for it again in the future! Efficient, right?
Step 5: View the Schedule and Choose a Class.
Finally, view the calendar for a selected studio, and make a selection! Tap on the class name to open its profile. You can also use the arrows at the top to jump from one schedule to another or the view buttons to change your calendar view to "day", "week", "month" or "list".
Step 6: Pick a Class and Book.
Choose a class from the schedule, tap into it to view the trainer's information, the class description, and then, if you love it - scroll up and tap the "BOOK' button.
Note: You can also add relationships while booking. Click HERE for a detailed guide.
Step 7: Choose a payment method.
If you have an existing balance/session, you can book using your balance. All you need to do is to tap CONFIRM. If you're a new client, you'll be prompted to sign up with either the drop-in rate (if one is available), or to purchase a package or membership. Scroll up, choose a payment option from the screen similar to the ones below and tap purchase.
Step 8: Enter your Payment Information.
Scroll up, tap "Add a payment method", select "Add a credit card or debit card" on the modal and hit NEXT. Then, enter your card information and hit SAVE. If your business accepts ACH/bank payments, you'll see the option to "Add a bank account" similar to the one below. Otherwise, only the "Add a credit card or debit card" option will show up. For more information, contact your business directly.
Note: If you have not added your billing address during registration or updated it on the "Contact Info" section, the "Copy to Contact Info" box will show up after entering your billing address. Tap "Copy to Contact Info" to copy your billing address to your "Contact Info". Otherwise, the "Copy From Contact Info" box will show up here. Tapping it will copy your "Contact Info" address to your billing address. If you tap CANCEL, you won't confirm your booking. This is a one time process. If you enter your billing address, the site won't prompt you to update your billing address on your next purchase/booking.
If you have a promotion code, enter it first on the promo code field, tap APPLY and NEXT.
Step 9: Confirm your Payment Method and Book your Class!
Once you've entered a payment method, this final screen, shown below, will confirm the details of your payment choice and the total amount. Tapping CONFIRM will charge your credit card and book you into your class!
Note: If your business has a waiver requirement, click the waiver link and/or toggle to accept it and hit CONFIRM. This is a one time process. If you accept the waiver, the site won't prompt you to click on it again on your next purchase/booking unless you add relationships and purchase/book for them, or, your business updates and/or resets the waiver, in which case you will need to re-accept the waiver. Sample screenshots below.
CONFIRMATION and REMINDER:
After hitting CONFIRM, you'll get an email to your inbox summarizing the charge to your account and the purchase of either a single class, or the purchase of a package/membership. This email counts as your receipt, so don't delete it! You'll also get a booking confirmation email and a reminder email 24 hours before the session starts.
How to Book an Appointment:
To book an appointment or one-on-session, go to the business' public calendar and hit the "Appointments" button at the top menu.
Note: Not all businesses have the Appointments feature activated. This means that you won't see the Appointments button. Either they only do group classes or they prefer to do the booking for you. If this is the case, you'd need to contact your business directly.
On the appointment screen, scroll up, select the service you want to sign up for, choose your instructor, select the date you want on the calendar, then pick a time.
Note: You can tap the arrow at the top right of the calendar to advance or forward on the calendar. You can also add relationships while booking. Click HERE for a detailed guide.
You'll the be directed to the "Make Purchase" screen after tapping your desired time, where you can sign up with either the drop-in rate (if one is available), or to purchase a package or membership (if you don't have an account balance or your existing package is not applicable to the session). Choose a payment option, enter your payment method (if you don't have one saved), then confirm your payment and hit CLOSE. In the example below, the customer has an existing package applicable to the session.
Now, you're booked into your first class/appointment! From here, you can continue booking if you purchased a package/membership, or search for other businesses to book with.
Don't forget, 24 hours prior to your class or appointment, we'll send you a reminder so you aren't late. Have fun!
That's about it! If you have other questions, comments or concerns, feel free to chat with us at fitli.com or send us an email at support@fitli.com or contact your business directly.