Seeing a message, "The provided email address is already associated with an account"? Here's why!
Are you trying to add a customer to your client/customer list, but seeing an error message, "The provided email address is already associated with an account"? Â If so, then your client ALREADY has a Fitli account!

1 - Either that client is ALREADY listed in your customer list with the same email address as a client or a lead, OR,
2 - The client ALREADY has a Fitli account which is NOT linked to your business.  This means they signed up from a schedule, calendar, via the app directly or just by going to Fitli.com.
There are two options to 'fix' this message - the first is that for security purposes, you can add the client into your customers' list as long as you know the client's FIRST NAME, LAST NAME, and EMAIL ADDRESS. Â This will allow you to add the client into your customer list.
Alternatively, you can contact us via online chat or email us at support@fitli.com and ask us to locate and add your client.