Help CenterThis feature will help prevent you from duplicating purchases of auto-renewing memberships of the exact same kind. This would only work if you have an existing auto-renewing membership that is un-expired on the Account Balance Reports section of your Fitli account (under Auto-Renewing Memberships) and you’re trying to purchase the exact same membership during the booking/purchase flow.
How does it work?
During the booking or purchase flow, a warning message will pop up after you click the purchase button on an Auto-Renewing membership that is already active and un-expired on your account.
Note: The warning message will only appear if you’re trying to make a duplicative purchase of an existing un-expired auto-renewing membership that is already on your account. The warning message will not appear if you’re trying to purchase a different auto-renewing membership.
You can override this by clicking the checkbox and the confirm button as shown below. If you don’t want to continue, click NEVER MIND.
If you want to proceed, complete the booking/purchase flow like normal. When done, you’ll see the old and the new packages under the "Auto-Renewing Plans" section under Reports.
Commonly Asked Questions:
Q: Why did the site prompt me to make a purchase when I tried to book myself into a session if I already have an existing auto-renewing membership?
A: The site will only allow you to use your balance for booking if the session you’re trying to book is applicable to your balance. Additionally, if you have an auto-renewing membership that is limited in session quantity, it is possible for you to use all available sessions before your next renewal date. If that happens and you attempt to book a session that you would normally be able to book using your membership, it will prompt you to make a purchase. If you don’t want to make a duplicative purchase, contact the business you’ve signed up for for more information on how to book further without duplicating your auto-renewing membership.
That's about it! Any questions? Chat with us or send us an email to support@fitli.com.