Help CenterYou may encounter this message when viewing your notification settings in your personal profile:
If you see this message this means that the mobile phone number connected to your account has been unsubscribed from messages. Text notifications from Fitli can be turned off either by opting out from receiving text notifications on the Contact Info page AND updating your notifications settings in your personal profile, OR, by responding to the notification with the word STOP. When someone responds to a text from Fitli and indicates that they would like to unsubscribe, we have an obligation to comply with their request.
This means that when the system receives an unsubscribe request, Fitli will automatically override your existing notification settings to turn all text notifications OFF and opt you out from receiving text messages on the Contact Info page, and the above message will display.
How to turn on text notifications?
1 - To turn your notifications back ON, you will need to text START in response to the notification text, or, you can text START to 650-446-7093. To stop messages from Fitli, just respond with STOP.
2 - Once you re-authorize your mobile number to receive text notifications from Fitli, you will still need to go back to the Contact Info page, select the checkbox below the mobile phone field then hit SAVE. By checking the box, you agree to receive SMS notifications from Fitli.
A message in green will appear at the top confirming that you've updated your profile.
3 - Click Notifications on the left side. On the Notification Settings page, check the boxes under the "Text" column for the notifications you want to receive, and you're all set!
Note: The yellow banner will not clear out until a text is sent successfully to your mobile number.
Once you complete the steps above, you should begin to receive text notifications again.
That's it! If you still have questions or need further assistance, please reach out to us at support@fitli.com.