Help CenterThis feature allows your business to accept bank payments from your customers. Activating this feature is easy and you can do it with just a few clicks, here’s how!
Note: This feature is only available for businesses whose Usio Payment Status is ACTIVE, similar to the one below. To unlock this feature, activate payment processing and enroll!
Activate ACH Processing
Log in to your account and click ADMIN at the top.
Click "Payment Processing" under "Business Information".
You’ll see two sections on the "Payment Processing" page, To accept bank payments, turn on the "Accept Bank Payments (ACH) - $5 / month" toggle.
IMPORTANT:
- Accepting ACH Payments will enable your clients to pay you with a bank account for transactions greater or equal to $20.00. This has lower fees, but can take a bit longer to receive your funds. Adding this feature will cost $5 per month and incur transaction fees of 1.9% + $0.30 per transaction, which is 33% cheaper than credit card payments.
- ACH transactions can still be voided as long as they are still voidable in the processor.
- As a fraud prevention step, we do not allow refunds on ACH transactions for 5 business days after the transactions have batched and are no longer voidable. This is because it’s possible for someone to submit an ACH transaction that will ultimately not be funded or intending to cancel the payment with the bank and then request a refund before the transaction is able to come back as returned.
- Return/Reject fees for ACH transactions are $5 each and are also non-refundable just as chargeback fees.
- Returned ACH transactions cannot be disputed like chargebacks on credit card transactions can.
- You can turn off ACH payments at any time and cancel your ACH subscription.
To activate ACH Payments, turn on the "Accept Bank Payments (ACH) - $5 / month" toggle to YES.
By confirming this action, you are choosing to activate ACH payment processing and accepting the addition of the ACH subscription fee which is $5 per month. You will not be billed for your first ACH subscription fee for 30 days, however, you can start processing ACH immediately and during the entire 30 days.
Once you fully understand these terms, click the box and hit CONFIRM on the "Activate ACH Processing" modal.
Then, hit SAVE on the "Payment Processing" page to save your changes, Very Important!
You’ll see a green confirmation message at the top that your Payment information has been updated and you’ll be notified.
Deactivate ACH Processing
If for some reason you no longer want to accept ACH payments and you want to cancel your ACH subscription, go to the "Payment Processing" page and scroll down.
To deactivate ACH, turn off the "Accept Bank Payments (ACH) - $5 / month" toggle to NO.
By confirming this action, you are choosing to deactivate ACH payment processing. Your ACH subscription will be canceled and you will not be billed for the upcoming cycle.
Please note that confirming deactivation will result in ACH payments being deactivated in your account immediately. If you have any questions or concerns, please reach out to Fitli Support via chat or at support@fitli.com.
Once you fully understand these terms, click the box and hit CONFIRM on the "Deactivate ACH Processing modal".
Then, hit SAVE on the "Payment Processing" page to save your changes, Very Important!
You’ll see a green confirmation message at the top that your Payment information has been updated and you’ll be notified.
That's about it! Any questions? Chat with us or send us an email to support@fitli.com.