Help CenterA professional or "business user" is an employee who works at your business, or a manager/clerk who you provide access to your business site. Each employee has a role. Each role has permissions to determine at which level your employee (a.k.a. user) can have access to your business site.
With Fitli, you have the ability to have multiple employees or users, including trainers, front desk staff, co-owners, and bookkeepers - all with their own specific level of "access". This means that not everyone with access to your business features will be able to "see" the same thing. Some can only check in customers, some can only schedule classes, and others can do everything they can! Here's how to add an employee, and set or upgrade/downgrade their "access" level.
IMPORTANT: If you need to add one of your customers as a professional using the same email address they've used to sign up for their Fitli personal account, the site won't allow you to do this. Please advise them to log in to their account, upgrade their account type to Professional and invite your business. Here's a GUIDE you can send to them. Once they're done inviting you, you'll receive an invitation email to your business' email address. You just need to go to their profile, select their user "Role" and accept the invitation. Click HERE for a detailed guide.
Adding a new employee/user:
Login to your fitli.com business account, and head to the "Admin" section. Click "Business Setup & Customization" on the left side. Click "+ Add User" on the upper right.
Once you're on the screen below, fill out the employee's/user's contact information (first name, last name, email address required):
The most important section of this "+ Add User screen" is the "Role" section. Role defines what a user CAN or CANNOT do. Here are the options, and what each option allows a user to do.
The list of supported roles:
- Owner: Owner of the business. Each business can have more than one owner. Owner has all permissions to the business site except that he/she is not a bookable resource.
- Owner Professional: Owner who is also a professional. This person has all permissions of an owner plus he/she is also a bookable resource.
- Manager: Manager has all permissions to the business site except the Administration. Manager is also not a bookable resource.
- Manager Professional: Manager who is also a professional. This person has all permissions of a manager plus he/she is also a bookable resource.
- Professional No Access: Professional who is a bookable resource and just has a view only permission to the business's schedule.
- Professional Limited Access: Professional who is a bookable resource with a view only permission to the business's schedule. This professional also has permission to perform limited activities on the Customers pages.
- Professional Full Access: Professional who is a bookable resource with a full permission to the business' schedule. This professional also has permission to perform all activities on Customers pages.
- Clerk: Clerk is not a bookable resource. Clerk has full permissions to the business's schedule and Customers pages.
- Inactive: This employee no longer has access to the business site.
Important Notes:
- For security and privacy purposes, the Export button on the Customers list section is unavailable to users who do not have Reporting access. This means that only users with Assist Customer + Reporting privileges can export the list. Users with Professional Limited, Clerk and Professional Full Access roles would not see the export button.
- All User Roles can view your customers' payment history within their profiles except for the "Professional No Access’" role. Business Users with NO reporting access will see limited data of your customers’ payment history. While Business Users with reporting access will see your customers’ complete payment history data similar to the one on the Sales Report. Click HERE for a detailed guide.
Roles and their Fitli privileges:
The most POPULAR roles are "Owner Professional" (you're the business owner and trainer) and "Professional Full Access" (can book, schedule, and charge/make purchases for customers).
Once you're satisfied with entering the employee's information and selecting a role, click the "Invite"' button on the bottom left. The employee will be sent an email with an invitation to join Fitli and connect with your business. Once they accept the invitation and signup with you and Fitli, they'll then be able to conduct business activities based on their business role you selected above!
Changing a user's role:
Sometimes, you may want to upgrade or downgrade a user's role based on changing business requirements. That's easy!
You simply click on "Edit" next to an employee's name, scroll down then use the drop-down pictured below to change the role of the user.
Then click SAVE. The next time the employee logs in to fitli.com, their new role will be applied and they will have either more or less permissions.
Users' Status:
From the list of Users, you can see the status of each employee/user that you added via the 'Status column.
- When you first added a new employee/user, its status will be "Sent".
+ This means that an email has been sent to this employee/user. However, this employee/user hasn't accepted the invitation yet.
+ From the "Edit User" form (via the "Edit" link), you can make changes and SAVE, or RESEND the invitation, or REMOVE the employee/user from your business.
- When your employee/user accepts the invitation to connect via the email that was sent out by the system, its status will be changed to "Connected".
+ From the "Edit User" form (via the "Edit" link), you can change the role and SAVE, or REMOVE the employee from your business.
That's about it! Any questions? Chat with us or send us an email to support@fitli.com.