If that monthly auto-renewal or charge caught you unexpectedly, or you just want a refund, we make it easy here at Fitli! Please contact your business to request the processing of a refund. If it's approved, they will process the request through us, and within 2-3 business days, you should see the refund appear on your credit card statement.
<a rel="noopener" href="https://support.fitli.com/how-to-contact-the-business/"><ins>How to contact the business?</ins></a>
<a rel="noopener" href="https://support.fitli.com/mobile-version-how-to-contact-the-business/"><ins>Mobile version: How to contact the business?</ins></a>
<ins><a rel="noopener" href="https://support.fitli.com/ios-app-how-to-contact-the-business/">iOs App: How to contact the business?</a></ins>
If you have any more questions about refunds, please contact your business or&nbsp;<a rel="noopener" href="mailto:support@fitli.com"><ins>support@fitli.com</ins></a>.&nbsp;

If that monthly auto-renewal or charge caught you unexpectedly, or you just want a refund, we make it easy here at Fitli! Please contact your business to request the processing of a refund. If it's approved, they will process the request through us, and within 2-3 business days, you should see the refund appear on your credit card statement.







If you have any more questions about refunds, please contact your business or . 

Oops! I didn't mean to purchase something, how do I request a refund?

I just signed up with Fitli, now what do I do?

I want to sign up and book a session, now what do I do?

How to Add Relationships

Relationships - Client Bookings!

Relationships - Appointment Bookings!  (Client Guide)

Client Guide: Waitlist for Relationships

How to Deactivate, Activate, Disconnect and Connect your Relationships to your Business

How to Upload or Remove Your Relationships' Photo

Turn Off Cross-site Tracking in Safari, Google Chrome and Mozilla Firefox

Can I book classes past my Unlimited, auto-renewing package date?

Can I get a receipt of my purchase with my name on it?

Can I see how many sessions or classes I have left in my account?

Can I view a history or report of my purchases?

Client Photos - How to upload or add your Photo (for Clients)

Have a Groupon code or coupon to redeem? Here's how!

How can I check my Account Balance and/or my next Charge Date?

How can I edit my personal email/text message notifications?

How do I cancel or unbook a class?

How to change your password within the Fitli site

How to Complete A Payment Request From a Business

How to contact the business?

How to sign up and connect with your business?

How to Update/Change Your Email Address

How to upgrade your account to professional or business account?

How to View Your Account History

How to view your booked classes?

I didn't get an email. What should I do to get notifications?

I didn't request a password reset? Why did I get an email?

I don't like giving out my credit card number, is it safe?

I tried logging in to my teacher's calendar site to book but I can't.

I want to donate to my business' charitable cause. How can I do this?

Kiosk Self Check-In: Client Guide

What notifications will you get from Fitli

How can I ensure that I receive all emails from Fitli?

Why have my SMS notifications been turned off?

How to Request for Account Deletion?

What happens if I try to purchase a duplicate auto-renewing membership?

Kiosk Booking: Client Guide

Handling Failing Auto-Renewing Memberships (Client Guide)

How to Cancel your Auto-Renewing Package/Membership

Primary and Backup Payment Methods (Client Guide)

How to Use Promo Codes?

How to Tip a Business?

Can I Purchase Merchandise from a Business on Fitli?

How Can I Leave a Review for a Business/Instructor?

How to Join the Waitlist?

How to Add Relationships While Booking?

How to Add Relationships During Registration?

Customer / Personal Guide

Hi, how can we help?