Help CenterAccepting bank payments is easy with just a few clicks. Here’s how.
Prerequisites:
- Your Usio Payment Status must be ACTIVE. This means you activated payment processing, completed the Usio Enrollment process AND we turned on Usio Payments for your business.
- You must have activated ACH Processing for your business by turning on the “Accept Bank Payments (ACH) - $5 / month” toggle on the Payment Processing page.
- The transaction is greater or equal to $20.00. ACH is only a purchase option for transactions of $20 or more.
Steps:
1 - On the Make Purchase screen, either choose the item (package, retail product or miscellaneous charge) you would like to purchase for your customer if you’re simply making a purchase. Or, choose to purchase the drop-in price or any package when booking.
2 - Click PURCHASE beside it.
3 - If you have a promo, enter the promo code on the Promotion Code field then click APPLY. Otherwise, just click the "Payment Method" box.
4 - On the “Add a payment method” modal, select “Add a bank account” then hit NEXT.
5 - Fill out the “Add a bank account” modal then hit SAVE.
6 - You’ll notice that your customer’s bank account is saved on the "Payment Method" box, click NEXT.
7 - Click CONFIRM and CLOSE.
Top Questions:
Q: I activated ACH payments for my business, when I tried purchasing, there’s no option to add a bank account. What should I do?
A: Make sure that the “Accept Bank Payments (ACH) - $5 / month” toggle on the Payment Processing page is currently activated and that your changes were saved. If you do not click SAVE after activating the toggle, your changes will not save. Very Important!
Otherwise, the option to add a bank will be disabled and you’ll be notified in red that you, the merchant, does not accept ACH payments.
After activating ACH, make sure that the transaction is greater or equal to $20.00. Otherwise, your customer’s bank account will be disabled during purchase and you’ll be notified in red that it’s “Only valid for purchases more than $20”.
Q: How much will I be charged for my ACH subscription and ACH processing fee?
A: Compared to credit/debit cards, ACH has lower fees. Adding this feature will cost $5 per month and incur transaction fees of 1.9% + $0.30 per transaction, which is 33% cheaper than credit card payments.
Q: Are ACH transactions voidable/refundable?
A: ACH transactions can still be voided as long as they are still voidable in the processor. As a fraud prevention step, we do not allow refunds on ACH transactions for 5 business days after the transactions have batched and are no longer voidable. This is because it’s possible for someone to submit an ACH transaction that will ultimately not be funded or intending to cancel the payment with the bank and then request a refund before the transaction is able to come back as returned.
Q: Can I dispute a returned ACH transaction?
A: Returned ACH transactions cannot be disputed through the processor like chargebacks on credit card transactions can.
Q: How much is the Return/Reject fee for an ACH transaction?
A: Return/Reject fees for ACH transactions are $5 each and are also non-refundable just as chargeback fees.
Q: How can I stop my "ACH" subscription?
A: To do this, go to the Payment Processing page and scroll down. Turn off the ACH toggle, click the checkbox, hit CONFIRM and SAVE.
Q: When will I be charged for the subscription fee and when can I start processing ACH transactions?
A: You will not be billed for your first ACH subscription fee for 30 days, however, you can start processing ACH immediately and during the entire 30 days.
That's about it! Any questions? Chat with us or send us an email to support@fitli.com.