Help CenterWe understand that sometimes things don't work out, business needs change, or the timing isn't quite right for getting started with booking and scheduling software. That's why we're offering the option to hibernate or suspend your Fitli account for $5 per month.
For a monthly fee of $5, we'll keep your business information, current customers, services, packages/memberships and account in our system — and even give you access to manage your account and make changes. The only things you can't do while your account is in hibernation mode are allow customers to book classes and process payments — for that, you'll need to be active.
Important:
If you have an active payment processing account, there will be an additional $5 monthly charge from Usio. Usio applies a $5 minimum monthly processing fee if at least $5 in processing fees are not accrued during a monthly billing period on an active processing account. This charge is billed directly by Usio.
Here are a few changes that need to be made when temporarily suspending your account:
1 – Your business' public calendar must be turned off.
2 – Your business' services, packages/memberships, and retails products must be set to "Bookable by Business Only" and "Business Use Only", and your promotions must be deactivated.
3 – Your clients' auto-renewing memberships must be canceled.
Note: If you intend to temporarily suspend your account for a few months, you can set up the “Next Charge Date” of your clients' auto-renewing packages in the "Account Balances" report section to a future date and update it once you're ready to make your business active again. Here's a helpful guide. Alternatively, chat with us or send us an email so we can take care of this for you.
When you're ready, just let us know and we can reactivate your account and get you up and running again!
So, if you’re not ready yet but want to keep your information available for later, contact us at support@fitli.com and we can switch your account to hibernation for $5 per month.